Frequently Asked Questions (FAQ)
1. What is the difference between Professional Monitoring and Family Monitoring?
Professional Monitoring connects your personal alarm to a 24/7 response centre staffed by trained operators who assess emergencies and coordinate responses. Family Monitoring, on the other hand, sends alerts directly to Nominated Contacts, such as family or friends, who are responsible for responding to emergencies.
2. How much does Professional Monitoring cost?
At Umps, Professional Monitoring costs $22 per month, or approximately $5 per week. This fee covers 24/7 support from trained operators. Family Monitoring costs $70 annually in mobile connectivity fees, making it a more affordable option but without professional oversight.
3. What are the risks of Family Monitoring?
Family Monitoring places the responsibility of emergency response on Nominated Contacts. Risks include missed alerts due to unavailable contacts, voicemail delays, or stress on family members who may feel anxious about their role as first responders.
4. How does Professional Monitoring ensure a faster response?
Professional operators have immediate access to critical information, including the user’s address, medical history, and emergency contacts. They can quickly coordinate emergency services, even if the user is unable to communicate or their location needs to be confirmed.
5. What adjustments do Nominated Contacts need to make for Family Monitoring?
After becoming a Nominated Contact, people should:
- Disable the “Do Not Disturb” and silent settings on their phones.
- Keep their phones accessible at all times, including overnight.
- Turn off voicemail to ensure alerts can escalate to the next contact if needed.
6. Can I access funding for an Umps personal alarm?
Yes, Umps personal alarms are eligible under government funding programs such as the NDIS, Home Care Packages, and the GEAT2GO program. These programs can fully or partially cover the cost of alarms and services like Professional Monitoring. Contact Umps or your service provider to learn more.
7. What happens if the user can’t speak when an alarm is activated?
With Professional Monitoring, the response centre will still initiate an emergency response using the user’s location and provided information. Family Monitoring relies on Nominated Contacts being able to assess and respond appropriately.
8. How do I decide which monitoring option is right for me?
Consider your budget, the availability of Nominated Contacts, and the importance of 24/7 professional support. Professional Monitoring is ideal for those seeking peace of mind and reliability, while Family Monitoring is a cost-effective option for users with a reliable support network.
9. How can I get started with an Umps personal alarm?
Contact Umps to discuss your needs and explore monitoring options. If you qualify for funding, our team can guide you through the process to ensure your personal alarm fits within your plan.
