Peace of mind, wherever you go

If buying directly from Umps, your Umps Watch personal alarm will cost $495 for everything you need to get started. Ongoing service costs are $22 a month, and include cellular connectivity and 24 x 7 monitoring.

You can use the Umps Watch everywhere there is Telstra signal. It is designed for people on the move who want a personal alarm at home and out in the community.

Yes, your  Watch is like a mobile phone and needs to be charged regularly. With typical usage we see the battery last three days or 120 hours in standby mode. We recommend that our customers charge their Watch every night to form a habit.

When activated, your Umps Watch connects you to our 24/7 Australian-based monitoring centre. A real person will speak with you and provide any necessary support, whether it’s connecting you with a loved one or, in the case of an emergency, dispatching an ambulance.

Yes. The Watch detects hard falls with fewer false alarms than previous technologies. Please note: falls detectors can miss some falls, so use this as backup protection.

Yes. The Umps Watch is completely waterproof.

The Umps Watch has been designed to avoid accidental activations. However, if you accidentally trigger your personal alarm, you can cancel the alert within a few seconds. Alternatively, you can just let one of our friendly operators know it was unintentional.

We dispatch all orders by express post within 2 business days, which means in most cases you should receive your order in the same week it’s placed.

Yes. Your home care provider can refer you to receive an Umps Watch. If you provide us with their details we are happy to contact them to discuss ordering and payment through your package.

Of course, please call us on 1300 907 272, or fill out the enquiry form and we'll call you back.