The preferred personal alarm for aged care
We support thousands of older adults through the Home Care Package program, geat2GO, & the NDIS.
Our customers
Refer a client
We process all referrals within two working days
geat2GO
The Umps Link is available fully funded including 12 months of professional monitoring under geat2GO
Home Care Packages
Clients can fully fund their Umps Link through their Home Care Package
NDIS
NDIS participants can access Umps Link without an AT assessment, using their consumables budget
We support clients and their families every step of the way
Our Australian based team will support your client and their carers every step of the way.
Their Umps Link will arrive fully set up and ready to plug in
We'll contact clients and their family to answer any questions
We check-in regularly to make sure people are confident with their Umps Link
Built for people with a range of abilities
The Umps Link has been designed in partnership with older adults, ensuring it works for all Australians.
Straightforward audio prompts to support people with memory impairments
Visual prompts and text-message support for people with hearing loss
Textured buttons and audio prompts for people with poor vision
Available fully funded under geat2GO
ACAS and RAS teams like NSW Health, Southern Cross Care, Anglicare and Australian Unity refer to Umps through geat2GO.
Full funding for an Umps Link and 12 months of professional monitoring
Typically dispatched within 24 hours of receiving a referral
Perfect for clients waiting for their Home Care Package
"Referring a monitored alarm for my clients is so important, as it takes the pressure off their family to drop everything in an emergency situation.
The Hub fits so well into my clients' homes. Having the flexibility to mount on a wall, or place on a flat surface means it is suitable for all homes, irrespective of size."
"The monthly cost is more reasonable than other options out there, and it’s great to know there’s strong support for setup, installation, and any issues that might come up.
Overall, I’m very impressed with the alarm and would definitely consider it if I were choosing a monitored alarm."
"Setup and instructions were very simple and easy to follow. The testing process was straightforward, and the Umps team was incredibly responsive.
Our OT was even able to complete the testing on the day of the visit without any prior notice—thank you for making that possible!"
"When I order Umps, the process is straightforward, and it arrives in a timely fashion. The Umps team is very helpful, responsive, and answers all my questions.
Overall, I wouldn’t hesitate to use Umps again."
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We partner with clinicians supporting older adults
“Overall, I’m very impressed with the alarm and would choose it if I were selecting a monitored alarm.” — Alice, A. Occupational Therapist
Free training sessions for you and your team
Dedicated support to discuss specific client’s needs
Brochures and display systems to aid client discussions
How to refer clients
STEP 1
Step 1: Place a referral
Complete the referral form on our website or through the geat2GO portal.
STEP 2
Client check-in
We’ll contact the client or their family to answer any questions and collect information about their nominated contacts.
STEP 3
Client receives their Umps Link
We usually post out an Umps Link within 24 hours of the client check-in. Once arrived, if we have your email we’ll let you know.
STEP 4
Plug in your Umps Link
The Umps Link arrives fully set up and ready to go. Clients simply plug their Umps Link into power and place a test call.
Compare the Umps Link
See how the Umps Link compares to other options.
Still have questions?
Contact us for further assistance.
Contact us to request brochures, display units, a training session or to discuss your specific client’s needs.
Frequently Asked Questions
We’ve answered the most commonly asked questions here.
The Umps Link Pendant will work at a range of more than 100 metres from the Hub, comfortably covering most large houses. When the Umps Link is set up, the Pendant range can be tested.
No. The Umps Link Pendant will operate for over two years without charging. We'll get in touch with the client when their Pendant needs to be replaced.
When activated, the Umps Link Hub connects to our 24/7 Australian-based monitoring centre. A real person will speak with your client and provide any necessary support, whether it’s connecting them with a loved one or, in the case of an emergency, dispatching an ambulance.
Yes, you can use a personal alarm with a pacemaker; however, it's important to follow guidelines from both Umps and your pacemaker manufacturer. For more information, read our detailed review on considerations when using a personal alarm with a pacemaker.
No. Research shows that even the best falls detection features can be unreliable, often activating when a person hasn't had a fall. Instead, we've made our Pendant lightweight, completely waterproof, and with over two years battery life.
Yes. The Umps Link Pendant is completely waterproof with a quick-dry lanyard. We encourage users to wear it in the shower for additional safety.
The Umps Link Pendant has been designed to avoid accidental activations. However, if a client does accidentally trigger their personal alarm, they can cancel the alert within 10 seconds. Alternatively, they can just let one of our friendly operators know it was unintentional.
Yes. Several Umps Link Pendants can be paired to one Hub, allowing multiple people to use the same Umps Link simultaneously.
In a power outage, the Umps Link will continue to operate for over 50 hours. The monitoring centre will receive a notification that power has been lost, and will monitor the Hub. The Umps Link should be reconnected to power within 40 hours to maintain connectivity.
No, the Umps Link Personal Alarm comes with its own 4G connection, operating over the Telstra network. If signal strength is limited in your area, our dedicated support team can work with you to find a solution that meets your client's needs.
Yes, we have special response protocols to support people with hearing impairments and profound hearing loss.
Both the Umps Link Hub and Pendant light up when an alert is triggered, providing visual indications of an alert activation. The Hub lights will continue to pulse while a call is connected.
We can work with you to create a unique alert protocol to suit your client. This may include text message prompts, calling nearby emergency contacts, or escalating directly to emergency services.
Of course. Please contact us on 1300 907 272, and we can arrange to call your client to answer their questions.
Still have questions?
Contact us for further assistance.
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