Personal alarms that deliver better care
Umps' personal alarms blend reliable safety features with sleek, thoughtful designs so that they fit seamlessly into your client's daily lives.
Our personal alarms
Umps Home Alarm
For people who primarily need
support at home.
A$595
Lightweight — 14 grams
No charging required
Water-resistant (IP67 certified)
Connect multiple buttons to base Hub
Wrist-worn option available
Umps Mobile Alarm Watch
For people who are active within their community.
A$495
Small-sized device
Emergency GPS location
Battery life of 2-4 days with normal use
Advanced falls detection
Water-resistant
Umps Mobile Alarm Pendant
For people who are active within their community and prefer a pendant.
A$495
Small-sized device
Emergency GPS location
Battery life of 2-4 days with normal use
Advanced falls detection
Water-resistant
Funding options
Home Care Packages
All of our personal alarms can be purchased through a Home Care Package. Get in touch with our Referral Specialists to learn more.
geat2GO
We’re a proud supplier of personal alarms under the geat2GO funding program. Learn more about referring through geat2GO here.
Rentals
If your client is waiting for funding, consider a rental to provide them peace of mind in the meantime.
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Our customers
Why clinicians choose Umps
Designed so they won't be abandoned
The greatest threat to your clients' safety is an alarm buried in a drawer—dismissed because it’s unreliable or a hassle to use. To solve this, we've spent years designing dependable, user-friendly personal alarms that empower, not frustrate.
Technology that welcomes all abilities
The Umps Home Alarm has been designed in partnership with older adults and has a range of accessible features to support people with different abilities.
Large textured buttons for limited hand mobility or dexterity
Straightforward audio and visual prompts from the base Hub
Different wearable styles including a wrist-worn option
Leave the setup to us
Our Australian-based team is here to help your client's get set up and feeling confident with their personal alarm.
After onboarding, we proactively monitor personal alarms to ensure they stay connected, immediately reaching out to address any loss of connectivity.
Monitored and non-monitoried solutions
Your clients have unique needs, preferences and circumstances, so we offer a variety of options.
When an alert is activated, an operator trained in first aid and emergency response will respond within 2 minutes. They will initiate the appropriate care, contacting family or emergency services if required and remain on the line with your client until help arrives. Read more in our article 'Choosing the Right Monitoring Option for a Personal Alarm'.
When an alert is activated, nominated contacts will receive an SMS with GPS location and then calls will be initiated in a pre-programmed sequence. You can record up to 5 nominated contacts. Read more in our article 'Choosing the Right Monitoring Option for a Personal Alarm'.
Advanced falls detection
At Umps, we have fine-tuned our falls detection to reduce false activations because the greatest threat to your client's safety is an unreliable alarm—one that’s inaccurate, frustrating and ultimately left unworn.
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Hear what clinicians have to say
"Referring a monitored alarm for my clients is so important, as it takes the pressure off their family to drop everything in an emergency situation.
The Hub fits so well into my clients' homes. Having the flexibility to mount on a wall, or place on a flat surface means it is suitable for all homes, irrespective of size."
"The monthly cost is more reasonable than other options out there, and it’s great to know there’s strong support for setup, installation, and any issues that might come up.
Overall, I’m very impressed with the alarm and would definitely consider it if I were choosing a monitored alarm."
"Setup and instructions were very simple and easy to follow. The testing process was straightforward, and the Umps team was incredibly responsive.
Our OT was even able to complete the testing on the day of the visit without any prior notice—thank you for making that possible!"
"When I order Umps, the process is straightforward, and it arrives in a timely fashion. The Umps team is very helpful, responsive, and answers all my questions.
Overall, I wouldn’t hesitate to use Umps again."
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If you’re new to Umps, we recommend requesting a Referral Kit and an in-service training session with our Referral Specialists.
We're here to help
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Euan Scott
Helpful resources, just for you
We built our business from the ground up, analysing the industry and listening to hundreds of end-users. We’ve mastered the craft and now we’re handing that knowledge and experience over to you.
Safety Considerations for a Personal Alarm and Pacemakers
Assessors' Guide: Referring Personal Alarms via geat2GO
Frequently Asked Questions
We’ve answered the most commonly asked questions here.
The Umps Link Pendant will work at a range of more than 100 metres from the Hub, comfortably covering most large houses. When the Umps Link is set up, the Pendant range can be tested.
No. The Umps Home Pendant will operate for over two years without charging. We'll get in touch with the client when their Pendant needs to be replaced.
When activated, the Umps Home Hub connects to our 24/7 Australian-based monitoring centre. A real person will speak with your client and provide any necessary support, whether it’s connecting them with a loved one or, in the case of an emergency, dispatching an ambulance.
Yes, you can use a personal alarm with a pacemaker; however, it's important to follow guidelines from both Umps and your pacemaker manufacturer. For more information, read our detailed review on considerations when using a personal alarm with a pacemaker.
No. Research shows that even the best falls detection features can be unreliable, often activating when a person hasn't had a fall. Instead, we've made our Pendant lightweight, completely waterproof, and with over two years battery life.
Yes. The Umps Link Pendant is completely waterproof with a quick-dry lanyard. We encourage users to wear it in the shower for additional safety.
The Umps Link Pendant has been designed to avoid accidental activations. However, if a client does accidentally trigger their personal alarm, they can cancel the alert within 10 seconds. Alternatively, they can just let one of our friendly operators know it was unintentional.
Yes. Several Umps Link Pendants can be paired to one Hub, allowing multiple people to use the same Umps Link simultaneously.
In a power outage, the Umps Link will continue to operate for over 50 hours. The monitoring centre will receive a notification that power has been lost, and will monitor the Hub. The Umps Link should be reconnected to power within 40 hours to maintain connectivity.
No, the Umps Link Personal Alarm comes with its own 4G connection, operating over the Telstra network. If signal strength is limited in your area, our dedicated support team can work with you to find a solution that meets your client's needs.
Yes, we have special response protocols to support people with hearing impairments and profound hearing loss.
Both the Umps Link Hub and Pendant light up when an alert is triggered, providing visual indications of an alert activation. The Hub lights will continue to pulse while a call is connected.
We can work with you to create a unique alert protocol to suit your client. This may include text message prompts, calling nearby emergency contacts, or escalating directly to emergency services.
Of course. Please contact us on 1300 907 272, and we can arrange to call your client to answer their questions.