Frequently Asked Questions
1. Who is eligible for personal alarms through geat2GO?
Eligibility for personal alarms and other assistive technology under geat2GO is determined by the Commonwealth Home Support Programme (CHSP) and Home Care Package (HCP) guidelines. Clients must be registered with My Aged Care to qualify.
2. How can I register as a prescriber on geat2GO?
To register, visit the geat2GO portal, complete the registration form, and submit it for verification. Once verified, your account will be activated, allowing you to place referrals for clients.
3. What types of personal alarms are available on geat2GO?
geat2GO offers a range of personal alarms, including home-based alarms for use within the home and community alarms that work both indoors and outdoors. Options include professionally monitored alarms and family-monitored alarms, depending on the client’s support needs.
4. Are there funding limits for personal alarms under geat2GO?
Yes, funding limits vary. CHSP clients can access up to $1,000 per year for assistive devices, while HCP clients with urgent needs may receive up to $2,500 per year if their HCP budget is insufficient.
5. Who can prescribe a personal alarm through geat2GO?
Only allied health professionals, such as occupational therapists, can prescribe personal alarms through geat2GO.
6. How long does it take to receive a personal alarm once ordered?
After an alarm is ordered, delivery typically takes between one and two weeks. Umps processes most orders within 24 hours and ships alarms by express post.
7. What kind of support is available for setting up personal alarms?
All Umps personal alarms are pre-configured before shipping. Umps also offers complimentary phone support to help clients with installation. In-person support can also be arranged if needed, in coordination with prescribers or family members.
8. What other equipment can be accessed through geat2GO?
In addition to personal alarms, geat2GO offers over 2,000 products, including mobility aids, bathroom aids, kitchen tools, and other assistive devices that support independent living.
9. Who should I contact if I have questions about referrals or product options on geat2GO?
For assistance with the geat2GO portal and referrals, contact the geat2GO customer service team at 1800 518 218. If you have specific questions about an Umps personal alarm, contact us directly.
10. What are the options if a client doesn’t qualify for a personal alarm through geat2GO?
If a client is ineligible for a personal alarm through geat2GO, alternative options include Home Care Packages (HCP), which may fund personal alarms as part of a coordinated care plan, or the National Disability Insurance Scheme (NDIS) for individuals under 65 with significant disabilities. Clients may also choose to purchase personal alarms directly from Umps.