September 21, 2024
Government Funded Personal Alarm: Your Guide to Getting Support
What is the Commonwealth Home Support Program (CHSP)?
The Commonwealth Home Support Program (CHSP) initiative helps seniors access basic support services to live independently at home, including personal alarms. A small contribution fee (with the amount based on your CHSP Client Contribution Policy) may be required to help cover the overall costs. The Umps Link is fully funded, making it one of the most reliable personal monitoring systems available.
Basic Eligibility criteria to qualify for CHSP
To be eligible for CHSP, you must be:
- 65 years or older (50 years or older for Aboriginal and Torres Strait Islander people)
- Australians aged 60 years and older who come from a low-income background
- Do not already own a personal monitoring system [2]
How to access CHSP to fund your personal alarm
- To access a personal alarm through the CHSP, contact My Aged Care for an assessment to determine your eligibility. To search for CHSP providers, you can go to My Aged Care.
- If you have an assessment scheduled, contact us beforehand for details to provide your assessor.
What are Home Care Packages (HCP)?
Home Care Packages offer more comprehensive support for seniors who require a higher level of care than what the CHSP can provide. HCPs are divided into four funding tiers, each catering to different levels of care needs:
- Level 1: Basic care needs
- Level 2: Low-level care needs
- Level 3: Intermediate care needs
- Level 4: High-level care needs [3]
The level of funding you receive depends on your individual care requirements, as assessed by the Aged Care Assessment Team (ACAT). [4] Higher funding levels provide access to a wider range of services and supports, including personal alarms.
HCPs consist of a government subsidy and an out-of-pocket cost that the recipient pays. To get a personal alarm through your Home Care Package, you’ll need to contact your Home Care Provider directly. They will handle the process of organising the personal alarm for you [3]. This is different from the CHSP, where a personal alarm is typically referred during an assessment.
Who is eligible for the Home Care Package?
To access a Home Care Package, you must be assessed and approved by an Aged Care Assessment Team (ACAT). Eligibility is based on the following factors:
- 65 or over (or 50 and over for First Nations people) who need coordinated services to help them stay at home, or
- Younger people with a disability, dementia or other special needs that cannot be met through other specialist services [2]
What is the difference between HCP and CHSP?
- Home Care Packages are designed as a higher level of support for people who need more services, divided into four funding tiers depending on the applicant's assessed needs
- CHSP is intended for seniors who require only a few basic supports, such as personal alarm devices, for either a short-term or an ongoing basis
- HCP requires an ACAT assessment to determine the appropriate funding level, while CHSP uses a simpler assessment process
- To get a personal alarm through your Home Care Package, you'll need to contact your Home Care Provider. They will be able to organise one. This contrasts with CHSP, where you get referred for a personal alarm during an assessment. [5,6]
How to use My Aged Care?
My Aged Care is the main entry point for accessing government-funded aged care services in Australia, including personal alarms through CHSP and HCP. My Aged Care also provides information on approved alert systems available through various rebate schemes designed to assist eligible seniors. The My Aged Care contact centre can provide information, assessments, and referrals to service providers in your area.
If you already have a Home Care Package through My Aged Care, you may be eligible for Umps personal alarm products using HCP. The best way to find out more is to contact us and tell us about your situation. We’re here to help you navigate the process and find the right solution for your needs.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a transformative program designed to support Australians living with permanent and significant disabilities. This national scheme aims to empower individuals to take control of their lives, achieve their goals, and participate fully in their communities.
The NDIS provides tailored support packages that cover a wide range of services and assistive technologies, including personal alarm systems. These packages are designed to meet the unique needs and aspirations of each participant, focusing on building independence, capacity, and social and economic participation.
To be eligible for the NDIS, you must:
- Be under 65 years of age when you first access the scheme
- Be an Australian citizen, permanent resident, or Protected Special Category Visa holder
- Live in an area where the NDIS is available
- Meet the disability or early intervention requirements
How to use NDIS to fund your personal alarms
If you or a loved one are part of the National Disability Insurance Scheme (NDIS), getting an Umps Link personal alarm is simple. The consumables budget allows NDIS participants to fund personal alarms without the need for an Assistive Technology (AT) assessment. This makes it easier and quicker to access a reliable safety solution, ensuring you can stay connected to help when needed.
What is the Personal Alert SA (PASA)?
The Personal Alert Systems Rebate Scheme (PASA) is a South Australian government initiative designed to support eligible seniors and people with disabilities to live safely and independently in their own homes. PASA provides a subsidy towards:
- The purchase of approved alert systems
- The monitoring costs of an approved monitored personal alert system [7]
Currently, Umps is not eligible under PASA.
What is the Personal Alert Victoria (PAV)?
The Personal Alert Victoria (PAV) program is a Victorian Government initiative designed to support eligible seniors and people with disabilities, empowering them to live safely and independently in their own homes. PAV offers eligible Victorians a free personal monitoring and emergency response service.
To qualify for the program, applicants must:
- Be living in Victoria
- Agree to daily monitoring and be willing and able to wear the PAV pendant at all times
- Live alone or spend most of the day or evening alone, or live with someone who cannot assist in an emergency
- Meet at least two of the following:
- Have had a fall requiring medical attention in the past six months
- Have a major or chronic medical condition affecting their health or putting them at risk of emergencies
- Take six or more prescription medications permanently [8]
The PAV program is delivered exclusively by MePACS, which is run by Peninsular Health.
What are the different types of personal alarms?
Personal alarm systems come in various styles to suit different needs and preferences:
- Pendant alarms: Worn around the neck like a necklace with a push button
- Wristband alarms: Slimline design worn like a watch
- Mobile alarms: GPS enabled for protection inside and outside the home
- Smartwatch alarms: High-tech option with additional features like fall detection
- Installed alarms: Fixed units mounted in high-risk areas like bathrooms.
How do personal alarms work?
Personal alarms are designed to be simple and easy to use, providing quick access to help when needed. Here's a detailed look at how they typically function:
- Wearing the alarm: The personal alarm is usually worn as a pendant around the neck or clipped to a belt, ensuring it's always within easy reach.
- Activating the alarm: In an emergency, the user simply presses the alarm button. This action sends an immediate signal to the emergency response centre.
- Emergency Response Centre: Within two minutes of the alarm being activated, the user is connected to a response centre operator. This quick response time is crucial in emergency situations.
- Assessment and Communication: The operator communicates with the individual through the alarm's hub. They assess the situation to determine what kind of support is needed. This could range from reassurance to dispatching emergency services.
- Emergency Protocol: If the operator can't establish voice contact with the user, they treat the situation as an emergency, ensuring help is sent even if the person can't communicate.
- Contacting emergency contacts: The monitoring centre may also reach out to the user's pre-designated emergency contacts, such as family members or friends, to inform them of the situation.
What are the best personal alarms?
Family Monitored Alarms
Family-monitored alarms, also known as unmonitored alarms, are personal alarm systems that send alerts directly to a family member's phone or email when activated. These alarms offer several benefits:
- Cost-effective: Family-monitored alarms are often less expensive than professionally monitored systems, as there are no ongoing monitoring fees.
- Familiarity: Your loved ones are familiar with your needs and can quickly assess the situation when an alert is received.
- Personalized response: Family members can provide a personalized response based on their understanding of your specific circumstances.
However, there are also some drawbacks to consider with family-monitored alarms:
- Availability: Your loved ones may not always be available to respond to alerts, especially during late night hours or while they're engaged in important activities like work or meetings.
- Reliability: If your family member's phone is turned off, out of battery, or lacking reception, they may miss critical alerts.
- Emotional stress: The responsibility of being constantly on-call can be emotionally taxing for your loved ones, leading to stress and anxiety.
Professionally Monitored Alarms
Professionally monitored alarms are connected to a 24/7 response centre staffed by trained operators. When the alarm is activated, the response centre is immediately notified, and an operator will assess the situation and provide the appropriate assistance. The benefits of professionally monitored alarms include:
- 24/7 availability: Help is always available, regardless of the time of day or night, ensuring you're never left without support when you need it most.
- Trained professionals: Emergency response centre operators are trained to handle emergency situations calmly and efficiently, providing the necessary assistance and contacting emergency services if required.
- Consistent monitoring: Your alarm system is continuously monitored for any issues, such as low battery or loss of connection, ensuring your device is always ready to help when needed.
- Reduced burden on loved ones: With professionally monitored alarms, your loved ones can have peace of mind knowing you're being looked after by trained professionals, reducing the emotional stress and responsibility they may feel.
With the Umps Link, you’ll always have help at your fingertips. Our personal alarm systems are professionally monitored by our dedicated, Australian-based response centre, which operates 24/7. Whether you need emergency services or simply want to chat with someone, our team is always ready to help.
Some of the key advantages of choosing an Umps professionally monitored alarm include:
- Get help quickly in an emergency: With Umps, you can get assistance even if you can't reach a phone, ensuring you're never left without support when you need it most.
- Gain peace of mind: Our reliable personal alarms provide peace of mind for both you and your loved ones, knowing that help is just a button press away.
- No lock-in contracts or hidden fees: We believe in simple, affordable protection without the hassle of lock-in contracts or hidden fees.
- Professional installation support: Our expert Australian team will guide you through the setup process and ensure your device is working properly.
- Continuous monitoring: We keep an eye on your device's connection and battery life, so you never have to worry about being left without assistance.
- Proactive check-ins: If you haven't used your alarm in more than three months, we'll reach out to make sure you're comfortable with the device and understand how to use it.
Our friendly team is here to listen, support, and empower you to live independently with confidence. If you have any questions about whether your government fund can subsidise your Umps don't hesitate to reach out to us.
[1] https://www.healthdirect.gov.au/falls
[2] https://www.myagedcare.gov.au/am-i-eligible
[3] https://www.myagedcare.gov.au/home-care-package-costs-and-fees
[4] https://nnswlhd.health.nsw.gov.au/services/aged-care-assessment-team
[5] https://www.myagedcare.gov.au/home-care-package-costs-and-fees
[6] https://www.myagedcare.gov.au/help-at-home/commonwealth-home-support-programme
[7] https://www.sa.gov.au/topics/care-and-support/concessions/health-concessions/personal-alert-systems
[8] https://www.health.vic.gov.au/supporting-independent-living/personal-alert-victoria
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