Live life your way with confidence
The Umps Link ensures 24 / 7 support is always at hand so you can continue to live life your way.
Umps Link
How it works
24/7 support at the push of a button
In an emergency, activate your Umps Link Hub or Pendant and you’ll be connected to an operator within two minutes.
All our operators are trained in first aid and emergency response
We contact family or emergency services if required
Our operator stays on the line with you until help arrives
Works anywhere at home or in the garden
You can activate your Pendant while gardening, taking the bins out or checking the mail, with a range of up to 100 metres from the Hub.
Discreet, lightweight and comfortable
No charging required with a 2 year battery life
Customisable pendant cases or wrist worn options
Australian based support for your peace of mind
When you join Umps, you’re supported by our Australian based team every step of the way.
Your Umps Link will arrive fully set up and ready to plug in
Upon arrival, you’ll receive a welcome call to explain your Umps Link
Ongoing support to keep your Umps Link online
Powerful features made simple
Professional monitoring
24/7 every day of the year
Australian-owned and operated
Servicing customers all over the country
No Wi-Fi required
Inbuilt Telstra 4G connectivity
Keep family in the loop
Record up to 5 emergency contacts
Works anywhere at home
Pendant range of 100m+ from the Hub
Wear it your way
A range of case options
Suitable for wet areas
Water resistant (IP67 certified)
12 month warranty
Added peace of mind
Full feature list
Here’s what sets us apart.
Ready to buy?
"Installing the Hub was simple and easy. On my first call, the operator was friendly and put me at ease. I now feel very comfortable using my personal alarm if I need to."
Australia-wide
Included
contracts
Add ons
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Our customers
Getting started is quick and easy
STEP 1
Order your Umps Link
Place your order through the Umps website and select the add-ons that best suit your needs.
STEP 2
Complete your Registration
We’ll contact you to answer any questions you have and collect information about your nominated contacts.
STEP 3
Receive your Umps Link
We post your Umps Link within 24 hours of completing your registration. It will arrive fully set up and ready to plug in.
STEP 4
Plug in your Umps Link
Plug your Umps Link into power and you’re ready to go. Our team will also call to make sure you’re comfortable using your Umps Link.
“We first developed our technology to support my grandpa after a fall. He wanted to continue living at home doing the things he loved, and we were committed to making that a reality. We all called him Umps.
Now, we bring that same commitment to your family”.
Adam Jahnke, Founder and CEO
Supported by
Frequently Asked Questions
We’ve answered the most commonly asked questions here.
If buying directly from Umps, your personal alarm will cost $495 for everything you need to get started. Ongoing service costs are $22 a month, and include cellular connectivity and 24 x 7 monitoring.
The Umps Link Pendant will work at a range of more than 100 metres from the Hub, comfortably covering most large houses. When you set up your Umps Link, you'll be able to test the range of your Pendant.
No, your Umps Link Pendant will operate for at least two years without charging. We'll get in touch when your Pendant needs to be replaced.
When activated, your Umps Link Hub connects you to our 24/7 Australian-based monitoring centre. A real person will speak with you and provide any necessary support, whether it’s connecting you with a loved one or, in the case of an emergency, dispatching an ambulance.
No. Research shows that even the best falls detection features can be unreliable, often activating when a person hasn't had a fall. Instead, we've made our Pendant lightweight, completely waterproof, and with over two years battery life.
Yes. The Umps Link Pendant is completely waterproof with a quick-dry lanyard.
The Umps Link Pendant has been designed to avoid accidental activations. However, if you accidentally trigger your personal alarm, you can cancel the alert within 10 seconds. Alternatively, you can just let one of our friendly operators know it was unintentional.
Yes. You can pair several Umps Link Pendants to one Hub, allowing multiple people to use your Umps Link at the same time.
We dispatch all orders by express post within 2 business days, which means in most cases you should receive your order in the same week it’s placed.
Yes. Your home care provider can refer you to receive an Umps Link Personal Alarm.
Of course, please call us on 1300 907 272, or fill out the enquiry form and we'll call you back.
Still have questions?
Contact us for further assistance.
Umps Link
You can rely on your Umps Link
Always connected using Telstra 4G
Powered by Australia's largest and most reliable mobile network, the Umps Link is designed to operate without internet or WiFi
User friendly for everyone
Umps' award winning design ensures the Umps Link is accessible for everyone, with light, textured buttons and simple voice prompts
Automatic smoke alarm detection
Your Umps Link Hub can detect compatible smoke alarm activations, and connect you with an operator to make sure you’re okay.
“We first developed our technology to support my grandpa after a fall. He wanted to continue living at home doing the things he loved, and we were committed to making that a reality. We all called him Umps.
Now, we bring that same commitment to your family”.
Adam Jahnke, Founder and CEO
What our customers are saying
"I wear the pendant every day; it’s so comfortable, it’s a part of me now."
"Umps has given us that extra layer of protection and reassurance for our family."
"I was really impressed with the look of the alarm and I definitely think our clients would appreciate having something more discreet and not so bulky as this is a common complaint."
"My thanks to Umps, they're always appreciated and I always tell others about your system. It provides such peace of mind for the family."
"Getting an Umps for my dad has provided a level of safety that my brothers and I couldn't offer him previously. It has given him the peace of mind to continue living independently on his rural property, and he loves it!"
"The monitoring operators are really nice and easy to understand."
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