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FAQ2020-03-02T09:21:27+11:00

FAQ

What sort of appliances should I put Umps on?2020-03-20T14:54:32+11:00

Everyone is different, and Umps has been designed to work flexibly on any home appliance. We typically recommend people put Umps on appliances they use regularly. This could include the TV, kettle, refrigerator, microwave or a bedside lamp. People also put plugs on things like the washing machine, radio, electric toothbrush, electric razor, electric blanket, heater or a phone, tablet or laptop charger.

Is Umps available anywhere in Australia?2020-03-20T14:51:04+11:00

Yes, the Umps Smart Home is available Australia wide. When you order an Umps Smart Home, we’ll post it out within 2 days to the delivery address you specify. Installation takes about 10 minutes and can be done by anyone. It’s as simple as plugging in the kettle! If you need support, one of our team members can guide you through the process over the phone.

How much does Umps cost?2020-03-20T14:50:07+11:00

The Umps Smart Home is available for $180, plus a $40 per month subscription. This includes the Umps Smart Hub, 5 Umps Smart Plugs, user accounts for up to 5 Nominated Contacts, 24 x 7 connectivity (the Umps Smart Home doesn’t user a person’s home internet) as well as postage to anywhere in Australia.

How many Nominated Contacts can I have?2020-03-20T14:52:33+11:00

You can have up to 5 Nominated Contacts. These people receive alerts, and may have access to an Umps App which provides them with insights about your wellbeing.

What happens if I go away?2020-03-20T14:57:50+11:00

If you go away, you can set an Away Period by contacting Umps by phone, e-mail or text message. During an Away Period, Umps will not raise any alerts.

Do I require internet?2020-03-20T14:56:15+11:00

No. The Umps Smart Home runs independently of the internet using a SIM card.

I don’t use my kettle every day, will Umps work for me?2020-03-20T14:53:44+11:00

Because Umps learns your usual routine, it doesn’t matter if you don’t use the kettle every day. The Umps Smart Home comes with 5 plugs, which can be installed on any home appliance.

How do the Umps plugs detect when I use my appliances?2020-03-20T14:54:56+11:00

The Umps plugs fit between an appliance and the wall socket. These plugs measure power usage and can tell when an appliance is using power.

Do I need to use all five plugs?2020-03-20T14:57:25+11:00

No. You do not need to use all five plugs. In fact, some people only use one plug. However, we do recommend trying to install at least 4 as the system operates more effectively with more plugs.

Does Umps work in households with more than one person?2020-03-20T14:58:55+11:00

Yes. However, if this is the case Umps will identify abnormalities in activity within the household, rather than for an individual person. This can be really useful in the event that one person is reliant on another, and wouldn’t be able to call for help if on their own.

What happens if there is a power outage?2020-03-20T14:56:40+11:00

If there is a power outage, the Umps system will raise an alert to notify your Nominated Contacts that the system is offline, likely due to a power outage. When power resumes, the system will also notify Nominated Contacts that power has resumed.

How do the Umps plugs detect when I use my fridge?2020-03-20T14:55:47+11:00

The Umps plug detects fridge usage by detecting when the light in the fridge comes on. The plug will filter out other actions that draw electricity, such as the compressor cycling on.

“I chose to use Umps for my 90-year-old father, who also suffers from Parkinson’s disease and lives alone. It addressed a gap in current services like personal alarms. It bubbles along in the background without impacting on someone”.

Mariette, Epping

“The service that Umps has provided Mum and our family has been invaluable! Mum has several electrical appliances, like the kettle, TV and bedside lamp, which she regularly uses. If she does not use them at her usual time of day, I receive a text from Umps. Mum is happy to know that she has the support of the Umps team!”

Rhonda, Altona, Victoria

“What is so terrific about Umps is that it doesn’t require any participation from its user. She doesn’t have to wear any gadget, make any phone calls or press any sort of alarm button”

Louise, Colac, Victoria

“It’s very reassuring to know that Umps will let someone know if I need help. I am 81 years old and live on my own, and sometimes a couple days will lapse before I have a visitor or a phone call. It’s nice to know that if I need help I will get it.  I tell all my friends about it. Umps has put my mind at ease.”

Shirley, Colac, Victoria